【商务英语】办公室电话用语

« 8.18 Snack in your city 【话题】2008-8-19 »

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以前的公司一般有总机，由接线员将电话转接到各部门或者个人。现在很多公司拥有类似的前台服务。那么，如果你是在为别人转接电话的话应当怎么说呢。

电话转接

　　I’ll put you through right now.

　　我现在就帮你转接过去。

　　I’ll connect you with the department you want. Hold on for a minute.

　　我将电话转到您需要的部门。请稍后。

　　I’ll switch you over to Mr. Clark.

　　我将您的电话转给克拉克先生。

　　I’m sorry but the number is engaged. We’ll call you if connected.

　　很抱歉电话占线，如果接通了我们就给您打电话。

　　订购商品及询问

　　1. I'd like to place an order for your party dress from your catalog. 我想要订你们目录上的晚礼服。
　　2. May I order some flowers? 我可以订些花吗？
　　3. How can I pay for this item? 我要怎么付款？
　　4. I'd like to buy the car on your TV commercial. 我想要买你们电视广告上的汽车。
　　5. Please send me your catalogue. 请寄目录给我。
　　6. Do you have any life Menu Magazine tenin stock? 你们第十期的“生活菜单”还有存货吗？
　　7. How long will it arrive? 需要多久才会送到呢？
　　8. The Product you sent to me is not what I ordered. 你们送来的产品不是我订的东西.
　　9. I'm calling about an order I placed a month ago. It hasn't arrived yet. 我打电话是因为一个月前我订的东西。产品到现在都还没到。

　　解析：
　　1. 现在电话或网络订购在国内也很流行，即使是人在国内你也可以订购外国目录上的产品。但在打电话前一定要先记下商品的型号及尺寸，以节省通话时间。
　　2. commercial有(电视、广播中的)商业广告之意，也可说成commercial film, 简称为c.f. 。而advertisement则指(平面的)广告，简称为ad; advertisement mail 是广告邮件； advertisement column是广告栏，这些都是很常用到的。 3. place 有开出订单之意。ie: to place an order with sb. (和某人订订单)

　　听不清楚

　　1. Sorry, I didn't catch you.对不起，我听不懂你说的。
　　2. Sorry, I didn't understand. 抱歉，我听不懂。
　　3. Sorry, I didn't get what you said. 对不起，我没听懂你说的话。
　　4. I can't hear you very well. 我听不太清楚。
　　5. I can barely hear you. 我几乎听不到你说的。6. I'm having trouble hearing you. 我听不清楚。
　　7. We have a bad connection. 通讯效果不太好。8. I can't catch what you are saying. 我听不太清楚你说的话。
　　发生上面的情况，你可以请对方在重复一遍，你可以说：
　　1. Pardon?请再说一遍好吗？
　　2. Excuse me? 请再说一遍？上列两句都是对不起之意，但用在会话上，如果后面没有接说明，并且语尾上扬，就是要对方再说一次。听到这句话时就要知道对方要自己再说一遍。
　　3. I beg you pardon? 能请你再说一遍吗？（此句有请求对方原谅及再说一次的意思）
　　4. Could you repeat that, please? 能请你再说一遍吗？
　　5. Would you say that again? 你能再说一遍吗？
　　请对方说慢点的说法：
　　1. Would you speak more slowly? 你能再说慢一点吗？
　　2. Could you speak up a little? 你能在大声一点吗？（speak up 大声说=speak out）
　　3. Would you speak more clearly? 你能再说清楚一点吗？
　　4. Would you explain more for me? 可以为我解释一遍吗？
　　5. Please speak a little louder. 请讲大声一点。
　　6. Would you slow down, please? 请说慢一点好吗？

Joke of Today

Turn back your car odometer

    A blonde made several attempts to sell her old car. She was having a lot of problems finding a buyer because the car had 340,000 miles on it. She discussed her problem with a brunette that she worked with at a bar.

    The brunette suggested, "There may be a chance to sell that car easier, but it's not going to be legal."

    "That doesn't matter at all," replied the blonde. "All that matters it that I am able to sell this car."

    "Alright," replied the brunette. In a quiet voice, she told the blonde: "Here is the address of a friend of mine. He owns a car repair shop around here. Tell him I sent you, and he will turn the counter back on your car to 40,000 miles. Then it shouldn't be a problem to sell your car."

     The following weekend, the blonde took a trip to the mechanic on the brunette's advice.

     About one month after that, the brunette saw the blonde and asked, "Did you sell your car?"

     "No!" replied the blonde. "Why should I? It only has 40,000 miles on it."